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The current problems of the parcel industry were unfortunately clearly written in the stars. The business model of the webshops and distributors has reached its limits. A lot can be learned from the airline industry, but consumers too will have to become more aware of the challenges the e-commerce parcel market faces.

The COVID-19 crisis offers a great opportunity for your local bakery, specialized retailer or grocery store. The obligatory closure of physical shops forced many of them to finally set up a webshop while consumers had to move online to purchase products. Joris Beckers (UAntwerp) explains why entrepreneurs should now benefit from the efforts made and professionalize their online channel.